jowa9's Privacy Policy

Registration and Identity Information

We collect the following information to create and manage your account:

• Full name (as per national ID card)
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number and email address
• National ID card or passport number (as part of the KYC process)
• User-selected username and password (stored in encrypted form)

Financial and Payment Information

We collect the following financial information to process deposit and withdrawal transactions:

• Information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Transaction history and amounts
• Withdrawal and deposit records

We never store complete bank account numbers or card details directly — all financial information is secured through SSL encryption.

Technical and Usage Information

We automatically collect the following information to improve platform performance and ensure security:

• Device information (device model, operating system, browser version)
• IP address and geolocation
• Cookie and session data
• Time spent on the site and information about pages visited
• Gaming activity and betting history

Trusted Service Providers

Minimum necessary information is shared with approved third parties who process payments, verify identity, and provide technical support on our behalf. All such partners operate under strict confidentiality agreements.

Legal Obligations

Information may be disclosed based on a court order, a request from a government authority, or requirements under applicable law. In such cases, we will endeavor to notify you in advance where possible.

Fraud Prevention and Security

Information necessary to detect and prevent money laundering, fraud, or other illegal activities may be shared with relevant authorities.

Business Transfers

In the event of a merger, acquisition, or business sale, user information may be transferred. You will be properly notified before any such change takes place.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to keep login sessions active, verify security, and save language preferences. These cookies cannot be disabled.

Analytical Cookies

These cookies help us understand how users are using our platform, which pages they spend the most time on, and where issues arise. This information helps us improve our services.

Cookie Controls

You can control or reject most cookies through your browser settings. However, disabling essential cookies may disrupt some important functions of the platform.

Active Accounts

While your account is active, we retain all your profile information, transaction history, and gaming activity records. This information is necessary for account management and customer service.

After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and regulatory obligations. Financial transaction records may be retained long-term in accordance with legal requirements.

Data Deletion Requests

You may contact us to request deletion of your personal information. However, due to legal obligations, it may not be possible to delete certain information before a set period. In such cases, we will provide you with detailed reasons.

Right to Access

You may request to view the personal information stored in your account at any time. We will generally provide a copy of your information within 30 days.

Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account profile or by contacting the support team directly.

Right to Opt Out of Promotional Communications

You may unsubscribe from our promotional emails or notifications at any time. However, important security messages related to your account cannot be stopped.

Right to Data Portability

Where applicable, you may request your personal information in a structured, machine-readable format.

jowa9 is a platform for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification at registration is a mandatory process.

If we learn that a minor has created an account, we will immediately close that account and delete all associated information.

If parents or guardians believe their child is using this platform, please contact us.

Right to Make Changes

jowa9 reserves the right to change or update this Privacy Policy at any time. Reasons for changes may include: changes in laws or regulations, technological improvements, changes in business operations, or customer feedback.

Notice of Changes

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy.

Policy History

If you need a previous version of the Privacy Policy, please contact our support team. We will send you the appropriate version.

Our platform is connected to bKash, Nagad, Rocket, Upay, and bank transfer services for payment processing. These third-party services have their own privacy policies that are outside our control.

When using a payment gateway, your information will be governed by that service's own policy. We recommend that you review the privacy policy of the relevant service.

Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others have their own data protection policies. Minimum necessary information required for game operation may be shared.